1. Information we process
Depending on the features you use, maihoathon may process the following types of information:
- Session information: an anonymous session identifier and the information needed to keep you signed in.
- Account information: your email and login details when you create an account.
- Information you enter: questions, conversations, birth date and time, gender, and the location or direction you want to consider, depending on the method you choose. Your birth date, birth time, and gender are saved to your account when you actively choose to save a profile in the date-selection section.
- Transactions: credit packages, amounts, order IDs, payment status, and information you send us to reconcile a transaction.
- Feedback and issue reports: ratings, messages, the page where an issue occurred, and browser information. When you rate an interpretation, the related question and interpretation are also sent so we can understand your feedback.
- Operation and measurement: connection information to limit abuse; visit, device, browser, and feature-usage data to compile usage summaries. When an error occurs, the error message and page address may be sent for diagnosis.
Passwords are protected by the sign-in service; maihoathon does not store your password in plain text.
2. Your Journal and other data stored on your device
Your Journal keeps saved questions, results, and conversations on your device so you can return to your story. It does not automatically sync with your account. Signing in on another device does not mean that entries saved on your previous device will appear there.
You can delete individual Journal entries or clear the website's data using your browser tools. The Journal has a limit on the number of saved entries; older entries may be removed from the list as you save more. Clearing browser data, using private browsing, or running out of storage on your device may also prevent you from reopening saved content.
Some preferences and guidance states are saved on your device to remember how you use the service. Cookies are used to maintain your sign-in session; when measurement is enabled, the measurement service may also use cookies. You can manage or delete cookies in your browser, but this may affect sign-in and some features.
3. When you receive an interpretation or send feedback
Your question, the relevant conversation, and the information needed for your chosen method are sent to create an interpretation. The fact that your Journal is stored on your device does not mean that all processing takes place on that device. Some supporting services need to receive the relevant information to fulfil your request.
The temporary copy of an interpretation stored by maihoathon for your reading is automatically deleted approximately one hour after its last update. This period does not apply to your on-device Journal, saved profiles, transactions, feedback, diagnostic information, or data retained by supporting services under their own policies.
Feedback, issue reports, and related information may be stored for the people responsible to review and fix issues, and may be forwarded through services that support communication and notifications. Only rate an interpretation or send feedback when you wish to share the related content with us.
To protect yourself and others, you should avoid including identity document numbers, home addresses, bank account details, medical records, or other people's secrets in your questions. If you need to reconcile a payment, use transaction support and provide only the necessary information; do not send passwords or verification codes.
4. How we use information
We process data to provide the results you request, maintain your account and credit balance, process payments, prevent fraud, handle support requests, fix errors, and improve the service. Each type of information should be considered alongside its purpose and retention period, rather than treating all information as a single category.
maihoathon does not sell personal data and does not use the content of your questions to target advertising.
5. Supporting services that may receive data
To provide the service, maihoathon uses supporting parties for the following types of work:
- Sign-in and accounts: maintaining sessions, profiles you choose to save, balances, and transaction history.
- Payments: creating, confirming, and reconciling transactions with the relevant banks.
- Creating interpretations: processing questions and the related information needed for your request.
- Operation and measurement: maintaining the website, compiling usage summaries, limiting abuse, and diagnosing errors.
- Support and communication: receiving feedback and reconciliation requests, and notifying the people responsible of errors.
Some supporting parties may process data outside Vietnam, with retention periods and processing terms governed by their own policies. The deletion period for maihoathon's temporary interpretation copy is not a commitment about how long all of these parties retain data.
6. How long each type of data is kept
- Temporary interpretation copies: approximately one hour after the last update at maihoathon.
- On-device Journal: until you delete it, your browser clears the data, or older entries are removed when the storage limit is exceeded.
- Accounts, saved profiles, and balances: while the account remains active, or longer where required by applicable law.
- Orders, transactions, and reconciliation requests: for as long as needed for accounting, resolving complaints, and legal obligations.
- Abuse-prevention information: expires automatically after a short period corresponding to each usage limit.
- Feedback and issue reports: maihoathon currently has no fixed automatic deletion period. These records are not deleted under the one-hour period for temporary interpretation copies; you can make a request concerning your data as explained below.
- Measurement, diagnostic, and communication information retained by supporting parties: depends on the policies and configuration of the service concerned, rather than a single period for all data types.
7. Your rights and choices
To the extent provided by applicable law, you may request information about, access to, correction or deletion of your personal data, restriction of its processing, or withdrawal of your consent. Withdrawing consent does not invalidate processing that took place lawfully before withdrawal.
You can delete Journal entries yourself on your device. For profiles, accounts, feedback, or other data you have sent us, write to [email protected] and specify the type of data and your request. These requests are received by email; this is not an automatic account-deletion action within the app.
We may need to verify that you own the account before acting on your request. Some transaction information or related records may need to be retained to meet legal obligations or resolve complaints. Deleting your on-device Journal does not also delete feedback, transactions, or other data you have sent us separately. You do not need to send passwords or verification codes in a support request.
8. Data protection and age guidance
We apply access controls, data permissions, and encrypted connections appropriate to the scale of the service. However, no online system can guarantee absolute security. Keeping your device and login details secure also helps protect the stories you have saved.
Anyone under 16 should only use the service with a parent or guardian's consent and supervision. Please do not actively submit children's sensitive data to maihoathon.
9. Policy changes and further questions
This policy may be updated as features or regulations change. The latest update date appears at the top of the page so you know which version you are reading.
If anything about how information is processed remains unclear, or you wish to exercise your personal data rights, contact [email protected].